White Gloves, Red Carpets
“Your culture defines your level of service!”

“Your culture defines your level of service!”

December 11, 2020

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Episode 4 of "Whites Gloves, Red Carpets" will feature Eric Aroca, CEO of The Aroca Group, a consulting firm dedicated to building employee culture.

It has been said by Sir Richard Branson, "My first priority is not my customers; it is my employees. If I treat my employees great, they will treat my clients great!".

Positive employee culture is essential in today's workplaces. Treating internal customers with the same level of respect as your external customers is key. 

In this episode, Eric and Bryan discuss the importance of productive and positive employee culture, empowerment, the difference between culture and perks, and so much more!

This is a great episode for anyone in the human resources field, as well as all business owners and customer experience professionals. 

More Clients, More Cash: 5 secrets for delivering amazing customer service

More Clients, More Cash: 5 secrets for delivering amazing customer service

December 3, 2020

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Episode 3 of "White Gloves, Red Carpets" proudly features Yvonne A. Jones, founder of 50 and Wiser Coaching. 

The key to unlocking increased sales is not a complex formula. It is, in reality, very simple! Treat your customers right, and they will spend more money with you. But how do companies train and enable their employees to do just that?

Join Yvonne and Bryan as they discuss these simple but powerful secrets to unlocking greater cash flow and standing out from your competition!

Word of Mouth Service: The art of delivering amazing customer experiences.

Word of Mouth Service: The art of delivering amazing customer experiences.

November 26, 2020

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Episode 2 of "White Gloves, Red Carpets" will feature Jesse B. Good, CEO of Aprendy, and will be discussing the importance of word of mouth advertising and why exceeding customer expectations is crucial to generating return business. 

Word of mouth business is the best form of advertising. When you treat your customers great, they will actively engage with their friends and family, as well as through social media, to rave about your business. A scientific study found that while 80% of company CEO's believe their organization is providing great customer service, only 8% of customers actually agree. In other words, companies have a long way to go. 

This will be a great podcast to download this Thanksgiving weekend as you're lounging on the couch. So grab some coffee, a piece of pumpkin pie, and enjoy! 

Prego: It’s not just a pasta sauce!

Prego: It’s not just a pasta sauce!

November 19, 2020

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Joining me today for the DEBUT episode of "White Gloves, Red Carpets" is Cristóvão Silva. He is my friend and colleague from LinkedIn and is the Guest Experience Director for a luxury chain of Portuguese hotels. 

 

In today's episode, we will be discussing the essence of "prego", the Italian cultural concept of warmly welcoming people into your presence. Cristóvão shares with us how we can transfer this spirit of welcome so that guests and customers feel welcome and will want to come back. Further, he will share with us his beliefs on employee empowerment, the culture of saying "Yes!", and examples of going above and beyond to create moments of wow for his guests 

This is guaranteed to be innovative, inspiring, and informative. 

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