John Hansen, customer experience author and business development director, will answer the ever-important question of "Who is your customer?"
Traditionally, many business owners think a customer is simply one who exchanges money for their product or service. However, that could not be further from the truth! It is that and so much more! From the Old English word "accustomed", customers come in every shape, size, and color. They expect not only quality products, but an outstanding level of service to match!
Join Bryan and John as they discuss this fascinating topic!