Episode 12 of "White Gloves, Red Carpets" features my good friend Neal Topf founder of CallZilla and co-host of Fireside Chats Without the Fires with Paul Catherall.
Remember when we were in school and the teacher wanted us to stay after class to discuss our report card? Remember the fear, the nervousness, the thoughts running through our heads? What did we get wrong, and where did we fail miserably?
In this modern twist, Neal and Bryan will be the "teachers", companies will be the students, and customer experience is the subject. Where have we gotten it right? Do we still have work to do?
Join us as we discuss this great topic!