Joining us today is Dani Arnold, a former Director of Customer Experience for several leading organizations, both large and small. Together, Bryan and Dani discuss the things you should never say to your customers.
There is an old adage that reads, "sticks and stones may break my bones, but words can never hurt me!" Well, there could not be anything more untrue in the world of business! What you do and what you say will wreak havoc on your business when done incorrectly. Phrases like "unfortunately", "we're sorry for any inconvenience this may have caused", "that goes against our policy" and so on are words that are guaranteed to drive a nail into the heart of your business.
Join us as we discuss this topic and learn which words to avoid using when dealing with customers. This episode is sure to be a good one!