Episode 6 of "White Gloves, Red Carpets" proudly features Matthew Harriman, founder of Pod2, an employee culture development organization.
Every member of your organization is responsible for providing a world-class customer experience. Sadly, when a company fails to adopt a mindset of accountability, service levels suffer and your customers will feel it.
The late Tony Hsieh of Zappos said affirmed this principle when he said, "Every member of the team is responsible for a world-class experience, not just the customer-facing employees." Join Bryan and Matt as they discuss this important customer service topic!